Refund policy
Returns
Our policy lasts 15 days. If 15 days have passed since your purchase, unfortunately, we cannot offer an exchange or refund.
To be eligible for a return:
- Your item must be unused, in its original condition, and in the original packaging.
- Proof of purchase (receipt or order confirmation) is required.
Partial refunds may be granted in the following cases:
- Items not in their original condition, damaged, or missing parts due to reasons not caused by our error.
- Items returned more than 15 days after delivery.
Refunds
Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
Approved refunds will be processed within 7-10 business days and credited to your original method of payment.
Late or Missing Refunds:
If you haven’t received your refund:
- Check your bank account again.
- Contact your credit card company; processing times may vary.
- Contact your bank to confirm the transaction.
If you’ve completed all steps and still haven’t received your refund, email us at Sales@pakchinapcnn.com for assistance.
Exchanges
We only replace items that are defective or damaged. If you need an exchange, email us at Sales@pakchinapcnn.com.. Approval must be obtained before sending the item back.
Sale Items
Only regular-priced items are eligible for refunds. Sale or discounted items cannot be refunded.
Shipping for Returns
To return a product, email us at Sales@pakchinapcnn.com .
Important notes:
- Customers are responsible for return shipping costs. These costs are non-refundable. If a refund is issued, the return shipping fee will be deducted.
- For items over Rs.1,000, we recommend using a traceable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Questions?
For further assistance, feel free to contact us at Sales@pakchinapcnn.com.